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    Can faulty or damaged items be returned for a refund?

    On delivery of your goods please check the products carefully for any possible defects or problems. If you believe that any of our products may be defective, please contact Online Sales team on 0203 664 7190  or you can email us on [email protected] within 7 days of delivery.

    We ask that you take reasonable care of the products while your claim is being investigated. Please do not return any products that you believe may be defective before contacting customer services.

    If your product or products are confirmed to be defective or if all products received were faulty or damaged the original delivery charge will be reimbursed.

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    For delivery before Christmas, orders must be placed on or before 3pm on Wednesday 20th December. We cannot guarantee delivery of these orders pre-Christmas as we are reliant on our couriers, but will use our best endeavours to get orders placed on this date out to you before Christmas. For full details of our festive delivery and opening times click here

    Please note: online orders placed after 3pm on Friday 22nd December will not be dispatched until the New Year. For full details of our festive delivery and opening times click here